Best practices for Outsourced Logistics Operations 
Employee Training
Byadmin-hubtek |
9 November, 2023 |

In today’s competitive business landscape, organizations are increasingly seeking ways to optimize their operations, enhance efficiency, and gain a competitive edge. Outsourcing logistics has emerged as a strategic approach for achieving these goals. According to the website The Supply Chain Consulting Group, “Outsourcing can deliver greater flexibility as the outsource partner can respond to capacity issues, external market changes, and unplanned events more quickly.  A bonus: it may lead to expansion into new markets and geographical areas that you were not able to access until now.” 

We spoke with experts in our company, and this is what they had to say: 

Elizabeth Velez, COO at Talentek powered by Hubtek stated, “Some of the best practices I have found that work when managing outsourced logistics operations are first, expectations. You need to set very clear expectations on what you’re wanting to obtain out of that operation. What is your goal and how do you want to get there? What are you expecting of this individual you are hiring to work with you?” 

“Training is fundamental. You may hire experienced personnel, but still, you want to train those people on the way you do things – on your system, on letting them know how you like to do things, how you like to create, for example, a Bill of Lading, how you like to communicate with drivers. You need to train your guys on the way your company does things.” 

“Technology is also very important. You want to be connected with your team at all times. You want to have visibility on what they’re doing. You want to understand how well they are doing, how much profit they’re generating, how many calls they’re answering and connecting, everything that may be important to you. You need to be very careful about the visibility you are going to obtain from that operation.” 

“It is also important that you build proximity with the team – that you get to know them, that you get to share with them, that you understand what motivates them, and have more than just a formal professional relationship with them, but not a personal relationship. You just want to be there for them, and you need them to trust you, and you need to trust them. That’s really important.” 

We also heard from Alejandro Muñoz, Growth Master at Talentek powered by Hubtek. He affirmed that we’re navigating through the last mile to end this challenging year. “Our industry has faced several situations that have demanded us to think outside the box in order to thrive during these difficult times. One option to help navigate these times is to use trustworthy partners, like outsourced providers, to give you support. Here are the 10 commitments of best practices that will help you to get the best out of outsourced support: 

  1. Clear Communication: Foster transparent and regular communication channels. 
  1. Defined KPIs: Establish specific and measurable Key Performance Indicators. 
  1. Flexible Contracts: Craft adaptable agreements to navigate dynamic logistics landscapes. 
  1. Technology Integration: Embrace advanced tech for real-time tracking and automation. 
  1. Risk Management: Identify and plan for potential risks, ensuring robust contingencies. 
  1. Compliance Adherence: Stay vigilant with regulatory requirements in all operating regions. 
  1. Cultural Alignment: Respect and understand cultural differences for global collaborations. 
  1. Performance Reviews: Regularly evaluate your outsourcing partner’s performance. 
  1. Relationship Building: Treat partners as integral team members for a stronger alliance. 
  1. Continuous Improvement: Instill a culture of ongoing enhancement for lasting efficiency. 

By committing to apply most, if not all, of these best practices, we foster resilient partnerships and optimize logistics operations, to end this year with the best outcomes.” 

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